Frequently asked questions
- What can FB Comments do for me?
1. Export comments from facebook posts.
2. Extract user profile, including User Id, Username, Avatar, Comments Content, Comments URL, ReactionsCount, Depth, SubCommentsCount, Comments Time.
- What is the difference between a free account and a paid user?
1. Free account can only export up to 200 comments at a time.
2. Paid account can export unlimited comments at a time.
- Why does the extension not work?
For private groups, you need to be a group member, which means you need to join the group first.Or Maybe we have released a new version recently. And there may be a problem with the update mechanism of the extension. So just reinstall the extension and it should work again. Feel free to contact us if you have any questions at support@igtools.store
- How to cancel my subscription?
You can cancel your premium subscription at any time, by clicking the PRO button, then typing cancel, and finally clicking the CANCEL SUBSCRIPTION button.